Dear KAUST community,
Over the last 12 months, Facilities Management, who oversee the residential and campus maintenance teams, has undertaken a re-organization and consolidation process to provide a more reliable, proactive and hassle-free experience for its customers, you. Our journey for excellence continues and with your help, we’ll get ahead.
As part of this continued effort to provide the KAUST community with enhanced services, we welcome your feedback on where you see the success and shortfalls in our service delivery. Your participation in this survey is extremely important to us, and your collective response will be treated with the highest regard.
Take the survey!
Each time you request maintenance, horticulture, waste management or janitorial services, you will receive a survey by email once the ticket is closed. Your participation in this short survey is very important for us. Please take a few moments to indicate which “smiley” corresponds to your level of satisfaction and feel free to explain to us why.
Your feedback will help us help you better!
Win cool prizes!
All respondents to our satisfaction survey will be entered in our monthly prize draw. There is a lucky winner every month. Vouchers are up for grabs!
A more personal approach
If you prefer to share your feedback personally, our customer experience lead will be happy to meet with you. We value your feedback, ideas and solutions. If you would like to discuss in person, please send an email to fmcustormerfeedback@kaust.edu.sa to schedule an appointment.
We would like to remind you to follow the Keeping KAUST safe guidelines during the discussion.
Yours sincerely,
Matthew Early
VP, Facilities Management
where is the survey link?