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August 29, 2025
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Community news

Your feedback in action: New hospital destinations and updated off-campus bus schedule

Campus and Community (C&C) is pleased to announce the addition of three new destinations to the Jeddah medical bus routes and other updates to the off-campus bus schedule. These changes are a direct result of your feedback in the last C&C Engagement Survey, which continues to shape our services to the community. 

New Hospital Destinations 

Starting Wednesday, August 13, the below destinations have been added to the Jeddah medical bus routes, providing our community with a greater variety of specialists and specialized medical services.

1. Al Salama Hospital
Drop-off and pick-up location:  Right entrance facing Numan Road  [Map]
For booking and cancelling appointments, call 92005 1919.

2. King’s College Hospital
Drop-off and pick-up location: Emergency gate facing Suliman Ibn Sahim [Map]. For booking and cancelling appointments call 9 2006 6668.

3. Dr. Sulaiman Al Habib Hospital (Al Muhammadiyah)  Drop-off and pick-up location: In front of Entrance 1 on Al Iman Ahmad Ibn Hanbal Road [Map] For booking and cancelling appointments, call 012 5777777. 

For more information on all KAUST Health services, please visit kh.kaust.edu.sa

Updated off-campus shopping bus routes 

Also starting Wednesday, August 13, the below changes will be made to the off-campus shopping buses.

  • The Friday morning buses to Mall of Arabia and Red Sea Mall will be merged into one bus serving both locations. 

Visit the C&C website for the updated schedule.

Bus bookings can be made through the KAUST Central app.

  1. Download the KAUST Central App
  2. Select ‘Transport,’ then ‘Off-Campus Bus Service and proceed with your booking.

If you have any questions or feedback, please contact us at saptco.bus@kaust.edu.sa or reach out to the Bus Service Supervisor at (012) 808 5222.

We appreciate the community’s engagement and contributions to service improvement towards a thriving community.

CAMPUS AND COMMUNITY

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4 comments

Laura August 11, 2025 at 10:11 am

I understand that you are trying to improve services.
But to give us absolutely no notice that you are removing certain bus services is completely unfair.
I go to first clinic most Thursday mornings as its the only days for my specific treatment. I had a bus booked since last week, and now i double checked and the booking is removed and apparently there’s no morning bus to first clinic anymore.
First you removed the 12pm busses and now the mornings. How are we supposed to get the treatments we need only in the evenings.

Reply
Campus and Community August 12, 2025 at 11:15 am

Hello Laura,

Thank you for your message and for sharing how the change affects your visits to the First Clinic. We understand how important it is to have transport that supports medical appointments, and we’re sorry for the inconvenience this has caused.

The updated schedule was designed after reviewing passenger usage and feedback to meet the needs of the majority of users. We see that has impacted some individual routines, and your feedback is important to us.

Please email your feedback to BusServices@kaust.edu.sa so it can be considered for future updates to the service.

Reply
Nora August 11, 2025 at 10:42 am

Where are the morning buses to the first clinic on the weekend? We can’t go during the weekdays
King’s college hospital and The first clinic must be in one bus in the morning at least.

Reply
Campus and Community August 12, 2025 at 11:16 am

Thank you for your feedback regarding weekend morning buses to the First Clinic. We understand that weekdays aren’t always possible for everyone and feel your frustration.

The decision was based on passenger usage patterns and feedback, with the aim of serving the majority. Can you please email your feedback to BusServices@kaust.edu.sa as we’d like to make sure it’s recorded for any future updates to the schedule.

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