The Community Life Transportation Services team and KAUST Smart are launching a pilot program which aims to enhance your taxi experience. Our goal is to provide a simple to use mobile application that will provide a seamless user experience.
About the KAUST Ride Application
Starting today, by using the KAUST Ride Application, users will have the ability to book a personal taxi request, use the map for the pick-up and drop-off locations, receive a confirmation via the application, communicate with the driver, and rate the ride experience.
Payment
The rates are the same as the online booking system, which are available on the Community Life website. Payment may be made by cash or credit card.
How Can I use the Taxi app?
Download the user guide here.
- Download the application from the Apple Store or the Google Play store
- Sign up using your email
- Book your trip
What will happen during and after the pilot period is over?
The pilot program will run for 30 days and the team will evaluate the usability of KAUST Ride and incorporate your feedback and suggestions. Please be sure to rate your ride experience in the app. This will allow us to test all aspects of the system and help us to evaluate additional features and enhancements.
4 Comment
The app is a good idea, but at first glance, something can be improved.
1) trying to add a home location is not very intuitive. Being a KAUST app, it should adapt to the reality of KAUST where our home addresses are simply indicated by the house number. This should be made our default way to indicate our houses or as an alternative an intuitive option to add the home-location based on the current GPS location.
2) the time-window of only 1 week for booking is too limited. From experience, at times of high demand, taxis need to be booked at least 2 weeks in advance.
Regards
Dear Gaetano,
Thank you for your feedback, The KAUST ride Application is using the generic google map which relays on the Saudi National Home Address convention. We are carefully exploring options of using other maps that understand the KAUST house numbering convention and without compromising the addresses/destinations’ data outside the KAUST campus.
Regarding the timeline window for booking, we have increased it to 180 days.
We welcome further feedback – please use the feedback function in the app so we can take your feedback into account.
I try to add my house number for pick up. It shows the number, but the street or address is somewhere else. Is it okay to use those addresses?
Dear Yupa,
Yes, you can save the home address as the location. Once you save it, it will appear on the home icon. So it can automatically be the pick-up or the drop off location. Also, you can put the unit number on the text while booking.
for further inquiries, please contact transport@kaust.edu.sa