We are opening the doors to an early testing of the new IT Service Center, and you are invited to be among the first to experience it before the official launch.
See it. Try it. Get it.
Stop by, explore the new experience firsthand, and see how we have improved getting IT support. We’re looking forward to hearing your feedback and learning how we can make the experience even better before launch.
What you can do
- Create a request
- Track and manage your tickets
- Interact directly through comments and updates
- Experience the full journey – from request to resolution
- Share your feedback during the session
Join us
We’re hosting usability testing sessions at the following locations:
Location: Room 2290 – located on the spine across from Zed Coffee shop.
Dates:
- Wednesday, July 22, 2026
- Monday, July 27, 2026
Time: 1:00 pm – 2:00 pm
Register to participate
To help us plan the sessions, please register using the link below:
Walk-in support desk
No registration required. Just stop by, explore the new IT Service Center, and share your feedback.
Location: IT Building – Walk-In Support Desk
Date: July 21 – July 29, 2026
Time:
- 9:00 am – 11:00 am
- 2:30 pm – 4:00 pm
A small thank you
The first 30 participants who complete the usability testing and feedback survey will receive a complimentary Zed Café voucher.
Help shape the future of IT
Your feedback will help us refine the IT Service Center before launching and ensure it meets the needs of the KAUST community.
We look forward to seeing you there.
KAUST IT