“My IT Tickets” system is now mobile friendly

Dear KAUST community members,

The Information Technology (IT) department is pleased to announce the launch of its improved, easy-to-use, mobile-friendly IT ticketing system.

The new system will be available to all KAUST colleagues starting Sunday, September 16, 2018 as a tile on the KAUST Portal home page.

To introduce you to the system, we have created a short video that will walk you through the steps to access the system, log your own IT ticket and check the status of your existing tickets, all in a few clicks.

For any feedback or queries about the new system, please contact the IT Service Desk on 012-808-0900 (option 1) or send an email to Ithelpdesk@kaust.edu.sa.

KAUST Information Technology