On Sunday, August 16, KAUST IT will launch the new IT Service Center, replacing the current IT service request platform with a simpler and more convenient way to request IT services, report issues, communicate with IT, and track your requests in one place.
The new experience has been designed to make it easier to find the right IT service, submit a request, follow its progress, communicate directly with IT through your ticket, and share feedback once your request is completed.
From Sunday, all new IT requests and incidents will be submitted through the IT Service Center. If you already have an open ticket in the current platform, there is nothing you need to do. Existing tickets will continue to be supported there until they are resolved and closed.
Get familiar with the new experience
Want a preview before you start using it? Join one of our virtual IT Service Center walkthrough and Q&A sessions:
- Sunday, August 16 | 11:00 am–12:00 pm | Add to calendar *
- Tuesday, August 18 | 11:00 am–12:00 pm | Add to calendar *
* For Outlook, open the downloaded calendar file and add the event. For Google Calendar, import the file through Settings > Import & export > Import.
The sessions are informal and drop-in, with no registration required. Join at any time during the hour for a guided walkthrough, see how to submit and manage requests, and ask the IT team your questions.
Support during launch week
IT will also have pop-up help desks in Buildings 16 and 18 during launch week, where our team will be available to answer questions and help you get familiar with the new platform.
Full access details, how-to guides, and support resources will be shared when the IT Service Center goes live on Sunday, August 16.
We look forward to welcoming you to a simpler IT service experience.
KAUST IT
it.kaust.edu.sa